About Us

Over 20 Years of Excellent Service in Fiji

Zen’s Medical Centre Limited was setup over 20 years ago by its present Executive Director and the main function of which was providing General Practitioner services and progressing to developing a Healthcare system that entailed Laboratory system, radiology and imaging services. Clinical services delivery expanded from Nadi to Namaka, Denarau and recently Lautoka where the major component for radiology was established earlier.

With the advent of the 2018, the operations of Zen’s Medical Centre was founded by DR. Zen Low in 1999, his vision with every client we look after as our own family member.

Quality Management

Quality management seeks to improve effectiveness of treatments and increase patient satisfaction with the service. With an aging population and rising health care costs, quality management in health care is gaining increased attention. A health care system comprises small and large entities, such as pharmacies, medical clinics and hospitals, and all components need to provide quality service for the system to work properly.

Our Quality Management System Principles

Zens Medical Centre (ZMC) Quality management System principles highlighted below shows a comprehensive, fundamental rules by which the healthcare organizations are governed and managed,with the aim of continuously improving the performance relevant to our patients and/or clients and other stakeholders and interested parties.

Customer focus: ZMC, when providing healthcare services, respect and have customer (patient/client) centered approach. This approach is an important objective in the development of its services as it constitutes one of the main drivers for its healthcare services reforms. Customers are the ones for
whom such organizations exist and their needs, demands and expectations must be paid special attention as everything starts and ends with the customer. ZMC also slowly adhered to international patients safety goals ensuring and addressing specific areas of concern in some of the most problematic
areas of patients safety with the implementation of infection control and risk management policies.

Stakeholder involvement: Customers are not the only group whose needs and requirements should be met. Moreover, adequate worth must also be provided to employees, local and global community, investors and society in general, in terms of both financial and non-financial aspects of a company performance. Therefore, defining the healthcare service, often, requires the identification of needs, expectations and requirements of all stakeholders and interested parties that, in addition to the service provider and health insurance, include customer as well as the physician and doctor.

Leadership: Leadership is crucial for the management of the healthcare organizations and the quality management system of those organizations that adopted customer centered approach. Leaders have the role to inspire, promote and support the organizational culture of quality. The quality improvement is equally contributed by doctors and managers – doctors in the field of their professional practice and managers in the field of quality and safety of all the services provided by the healthcare.

People and care vision: ZMC vision is ‘’Caring As Family’’ where every customer are served and treated as an employee family member. The exceptional role of ZMC employees is present in all areas and man of all work. ZMC Employees, as one of the most valuable resources of today, become a powerful lever for strengthening the competitive advantage of the majority of contemporary organizations in healthcare.

Process orientation: ZMC healthcare services implemented an integrated and multidisciplinary processes that unite different functions, clinical specialist activities as well as the variety of providers of healthcare services which are innovative and available 24 hours. Systems are in place for evaluation and
rewarding that will be based on the achieved results of the process.

Guidance through information: Nowadays, healthcare organizations exchange a great number of different healthcare information and provide a great number of healthcare services, all with the support of modern information technologies. All Zens Medical Centre’s have implemented the Direct Control
System in its effort to standardize its healthcare informatics ensuring data collection is more efficient and information is transmitted more effectively.

Partnerships for quality across healthcare services: When ZMC provide its quality healthcare services, it ensures coordination with other healthcare organizations providers. There are many different healthcare organizations that ZMC interact with and, sometimes, in a regional context, we can talk
about a whole network of healthcare organizations that, by networking at different levels, contain a “partnership for quality across healthcare services”.

Demand oriented care: ZMC differ from other healthcare organizations in its approach in determining the needs and expectations of customers with its vision ‘’Caring As Family’’. Therefore, the fundamental changed implemented is to change the treatment paradigm based on the opinion of the doctor taking into account the patient’s opinion to the treatment based, particularly, on the needs, demands and expectations of the customer.

Mutually beneficial supplier relationship: ZMC ensures that its third party services such as technical support, information and communication services, business consulting, recruitment services, sanitation and training have positive effect on the quality of its healthcare provision and its outcomes.

Continual improvement: ZMC strongly believe in continuous improvement, adequacy and effectiveness of its quality management system. Therefore its four center’s, also focus on these principles that encourages continuous learning which positively contributes to the development and continual improvement of the healthcare its provides to its customers.

To talk to our quality management department, please dial extension 1004

Visitor Healthcare System

Annual Certification Programme to Save Lives

As part of the structuring and induction segment of this programme, we will provide training for the duty managers to the level of doctor’s assistant programme to assist with the above programs. This will also include the AED training .There will be annual certification process and also for induction programme for yearly new duty manager.

Key Benefits
1. Clear, logical, rational and succinct Visitor Healthcare System that provides accessibility all Visitors to timely high level of Medical services.
2. Rapid Emergency Response system that managed and operated by a Medical DISPATCH SYSTEM to ensure that all medical emergencies in tourism centers are catered for and there is a high level of emergency medical services made available to all visitor arriving in Fiji.
3. Provision of E-pharmacy services to all Hotels and Tourist Centers around Fiji where Visitor through the Visitors HEALTHCARE SYSTEM is able to receive essential medications for acute or critical emergencies that is administrated by the Medical officer or Private Practitioner and delivered at the Hotel level.

Training of First Responder Cohort of Hotel Personnel to facilitate for basic medical treatment or
emergency response system administered by the General Practitioner

Our Facilities Include:

Out Patient Clinics

  • General Practitioner Services
  • Specialists Services
  • E-Medical for Immigration


Laboratory Services

  • Hematology
  • Biochemistry
  • Bioassay
  • Microbiology


Out Patient Clinics

  • General X-Rays
  • Ultrasonagraphy
  • Multislices CT Scan
  • Digital radiology


Ancillary Services

  • Physiotheraphy
  • Dental Services
  • 24 Hour Emergency Services
  • Pharmacy
  • Ophthalmology
  • Ambulance services
  • Nursing services


Dr. Zen Low

Dr Zen Low is an enthusiastic, hard-working, reliable and responsible individual and very keen academic. His communication skills and leadership wrought by humility, integrity and compassion for the needy and the sick has been shown his rise in the prominence in Private Healthcare development
in the pursuit of better healthcare services for the community Western Division. His philanthropic contributions to the community have been in varied number of areas which has earned him a position of respect among his peers and with the community at large.

He is trilingual and speaks fluently in English, Cantonese and Mandarin where he also plays a very important role in the Chinese community development and fostering business relationship and investment with Chinese delegations internationally and Fiji in the Western Division. His community services extend to his role as the Wellness Clinic director with Fiji Airways and the Director for Western Dialysis Centre. In his spare time, he is an avid reader, enjoys problem solving, meeting new people and maintains his love for Martial Art study.

Healthcare Services For All

Caring as family

We will treat each individual with caring consideration and value the diverse perspectives each one of him or her can bring